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Privacy Policy 

This statement is provided in accordance with Article 13 of Italian legislative decree no. 196/2003, Code Governing the Protection of Personal Data, for the benefit of those using and interacting electronically with the web services provided on the websites www.atm.it, www.atm-mi.it, www.atm-alert.it, www.lavorareinatm.it and www.sostamilanosms.it and ATM mobile application ATM Milano Official App, belonging to ATM, Azienda Trasporti Milanesi S.p.A.. The statement covers the processing of personal data belonging to users consulting these websites.

This statement covers the websites listed above only and does not apply to other websites which can be consulted via links.

This statement is also based on Recommendation no. 2/2001 adopted by the European Authorities and identifying the minimum requirements for collecting personal data on-line. The recommendation specifies when, how and which information must be supplied by processing controllers to users connecting to web sites, regardless of the purposes for which the connection is made.

The Processing Controller is ATM, Azienda Trasporti Milanesi S.p.A., with its headquarters in Milan, Via Foro Bonaparte 61.

Data processing will take place at ATM headquarters and the Information System Office in Via Monterosa 89, Milan.

The personal data supplied voluntarily by users within mails and requests for services or information will be used exclusively in order to deliver the services requested.

Such information will be communicated to third parties only should this become necessary due to the nature of the service expressly requested by the user. Azienda Trasporti Milanesi S.p.A will provide details on these third parties upon request from the individuals concerned in writing to web@atm-mi.it

Types of Data Processed

During their normal operations, information systems in generale, Internet transmission protocols and the software on wich this site is based acquire some personal data whose transmission is implied by the use of the web. 

This information is not collected to identify users, although the relevant Authorities are able to do so by processing the data. Such personal data may be used to determine responsibility in the event of computer crime against the website. ATM is legally obliged to provide any such information requested by the Authority in accordance with Article 157 of Italian legislative decree no. 196/2003.

Data Collected

The data collected are: IP addresses; the domain names of users’ computers; the URI (Uniform Resource Identifier) addresses of the resources requested; the time of the request; the means used to make the request to the server; the size of the file obtained in response; the numerical code indicating the status of the response provided by the server (successful, error, etc) and other parameters relating to the user’s operating system and IT environment.


No personal information can be obtained from the site unless supplied knowledgeably by the user. We do not use cookies to transmit personal information, but to monitor the navigation habits of our clients in order to improve the service offered and make site navigation safer and more efficient. The cookies are used in an auxiliary manner and cannot be traced back to the visitor’s identity. Azienda Trasporti Milanesi S.p.A. uses cookies to supply Web site visitors with contextualized information and to obtain statistics on their access (using Google Analytics). Cookies are text files that contain small amounts of information that are downloaded into the device, if enabled, of those who visit the Azienda Trasporti Milanesi S.p.A. site. The cookies we use are classified and described as follows: System cookies These cookies allow the user to navigate through the site and use its functions, for example to access the safe areas; without them, it may not always be possible to supply authentication services and use the site correctly. These cookies are not defined by Azienda Trasporti Milanesi S.p.A., but are generated and utilized automatically by the software platforms that are used. They are only necessary for general operation and do not invade the user’s privacy. Statistical analysis cookies: performance, navigation Azienda Trasporti Milanesi S.p.A. uses Google Analytics and incorporates cookies and the access modes used by the program. This analytical instrument collects information on the standard logs used on Internet and anonymous information on the visitor’s navigation habits. If you do not want to be analysed by Google Analytics on any Web site, visit https://tools.google.com/dlpage/gaoptout, and follow the given instructions. NOTE: We use session cookies, in other words temporary cookies that help the user navigate around the site, and which remember the choices made during the session. These cookies disable as soon as you logout from the site, or after a specific period of time during which the site is not used. We do not use advertising cookies

Means of Processing

Personal data are processed using IT/web tools to provide services such as the dispatch of newsletters and for the purposes of statistical and market research.
During processing, special security measures are implemented to avoid information being lost, unlawfully or incorrectly used and to prevent unauthorized access.

Personal data are used exclusively for anonymous statistical purposes and to ensure the correct functioning of the website. Cookies are not used for the transmission of personal information, nor are so-called persistent cookies of any type used to recognize users. The use of so-called session cookies (which are not permanently stored on the user’s computer and which are deleted when the browser is shut down) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) needed to allow for the secure and efficient browsing of the website.

Rights of Users

The individuals to whom the personal data belong have the right at any time to obtain confirmation of the existence or otherwise of such data and information about their contents and source, to verify their accuracy and ask for them to be supplemented, deleted, updated or rectified in accordance with Art. 7 of Italian legislative decree no. 196/2003


For all communications concerning the terms and conditions of use of Azienda Trasporti Milanesi S.p.A. websites, users may write to web@atm.it